Frequently asked questions for young people
FAQ's for young people
The Assessment of Need is a process that helps the Phoenix Team to find out more about you. We will focus on how you are feeling, how you are coping and what help you would like. We will ask you to tell us as much as you want to about the abuse you have experienced.
We will also share our confidentiality policy, complaints procedure and privacy notice (what we do with the information you give us) with you. We will ask you to sign a consent form – without this we cannot support you.
Assessments can take place in different places. If it is one of the Phoenix team assessing you we can met you at a venue of your choice. If our SARSAS partners are carrying out the assessment these tend to be carried out from one of their hubs. These are comfortable places where we can put you at ease.
The assessment could be completed in one meeting or more if needed - we will go at your speed. The meeting will usually last between 1 – 2 hours depending upon how much you want to tell us.
No, it is up to you how much you tell us.
If you give us consent to do so, it is sometimes very helpful to speak to other professionals or agencies supporting your child(ren), e.g. school, social worker, police, getset.
Once we have gathered all the information from you, it is shared with the rest of our small team so we can think how we might be able to best help you. We will listen to what you want and try our best to offer this. We may not be able to offer what you want but will try our best to offer something that hopefully will be helpful.
If you decide that you do want our support then depending upon the type of support offered, you may either have to go on a waiting list or you might be able to access support immediately. Support may be provided by the same person who undertook the Assessment of Need with you, but this is not guaranteed.
If you go on a waiting list we will contact you to offer you an appointment as soon as one becomes available. If you want to know the estimated waiting time please call us on: 07590627693
This will depend upon the type of support you receive. We maybe able to meet you at a place of your choosing, e.g. school / home / local café or if it is counselling you will come to meet us at one of our hubs.
You can change your mind at any point; we just ask that you give us a call to let us know. You can call us again at any point should you decide that you do want support.
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