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Somerset Phoenix Project

Working alongside professionals and supporting children, young people and families affected by sexual abuse.

A specialist service supporting the development of professionals in Somerset. We are here to reduce the negative impact of child sexual abuse (CSA) on the lives of children and families living in Somerset

Get in Touch

The Referral Process Explained

Triage process requesting support intro

If you would like to request support you can either:

Call the Phoenix team on 07590 627 693 and discuss the situation/case.
Please note the line is open Monday, Tuesday and Wednesday 10:00am until 4:00pm.


Read the request for support criteria and then fill out the most appropriate form


Please note: All completed forms MUST be sent via a secure/encrypted email system. If you do not have access to a secure/encrypted email system we can generate one for you using the Barnardo’s email system.  Please contact the office on 07590627693 for help and support.


What Happens When We Receive a Request for Support?

  1. Once we receive your request form we will confirm receipt of it by return email.
  2. If we find that not all of the mandatory boxes have been filled in we will kindly return it for these to be completed.
  3. Once we have a complete form the team manager (Emily) will arrange a date to discuss the case and gather further information
  4. Once the service has assessed that the case is suitable for support it will be taken to our traige meeting that happens every 1st and 3rd Wednesday. If there is a high volume of request for support it may mean that some cases are rolled over to the next meeting.
  5. Following the triage meeting the manager (Emily) will be in touch to let the referrer know the outcome and next steps.



Barnardo's is a charity (216250 / SC037605) and a company limited by guarantee.
(61625 England - see the governing document). Registered office: Tanners Lane, Barkingside, Ilford, Essex IG6 1QG | VAT number 507477337