Triage process requesting support intro
If you would like to request support you can either:
Head to the section entitled ‘Request For Support Form, do ensure you have read the criteria and then complete the most appropriate form and return it to: email@example.com .
Please note: All completed forms MUST be sent via a secure/encrypted email system such as Egress / CJSM. If you do not have access to a secure/encrypted email system we can generate one for you using the Barnardo’s email system. Please contact the office if you need the Phoenix team to generate a secure email for you. See Phoenix contact details on Page x
What Happens When We Receive a Request for Support?
Once we receive your request form we will confirm receipt of it. If we find that not all of the boxes have information in we will kindly return it for these to be filled in. Once we have a complete form we take the information to our weekly meetings, which are held on the 1st, 2nd and 3rd Wednesday of every month. If there is a high volume of request for support it may mean that some cases are rolled over to the next meeting.
Following the meeting we may contact you to offer an assessment of need or attend a core /TAC meeting, which will be undertaken by someone from the Phoenix Team. This may involve talking to the parent(s) / carers and other professionals who are attending the next Early Help Assessment or Children’s Social Care meeting and, if appropriate, meeting the children (aged 5 – 12 years). If there is no social care intervention or other meetings taking place we will endeavour to meet the family at a place that is suitable to them. Once the assessment of need is complete all the information gained will be reviewed. At this stage we are still information gathering to best determine whether we have the right support at the right time for the children, their family or the professionals working with them.
After this stage the information goes back to the triage meeting and an informed decision can be made about what our small service may or may not be able to offer. Subsequently a decision phone call or email is made to the referrer with the outcome.
If we are able to offer a service the case will be allocated to the correct person in the team and they will then make contact with the child/YP and possibly their family (if under 12 or the young person wishes us to contact their parent/carer).
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