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Somerset Phoenix Project

Working alongside professionals and supporting children, young people and families affected by sexual abuse.

A specialist service supporting the development of professionals in Somerset. We are here to reduce the negative impact of child sexual abuse (CSA) on the lives of children and families living in Somerset

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Request support

Latest News

15 Nov 2018


Our request for support process has changed. To access our service either ;

  1. Read the criteria (we are only commissioned to work with children and young people who met our criteria) and fill out the most appropriate request for support form. Please note that we need you to give us a date to meet with yourself and other professionals involved before we can take the case to a triage meeting. There will be exceptions to this when requests are coming from certain organisations who don’t work directly with children/young people or parent/self-requests for support.


  1. Call the Phoenix team on 07590 627 693 and discuss the situation/case and then we will direct you to fill out the most appropriate request for support form.

    Please note the line is open Monday, Tuesday and Wednesday 10:00am until 4:00pm.


  1. Fill out our web enquiry form on our website and we will be in contact to discuss the information further.


Criteria for Professionals, Children and Young People to Access Support.

  • Service users must be a resident in the Somerset Local Authority area.

  • Children and young people must be aged 5-18 (21 if special needs) at time of the request for support.

  • Children/young people must be safe from harm. Phoenix is a recovery service, not a crisis service.

  • Young people over 13 who we know have experienced a one-off incident of rape or sexual assault by another young person will be referred to SARSAS directly.

  • The service will prioritise sexual abuse which has involved physical contact.

Additional Information

  • If seeking support for a child or young person, we will prioritise children/young people who have not been able to disclose or are not already receiving another support service.

  • This service will focus on providing support for children aged 5-18 who have experienced sexual abuse, and their families, and who fall outside the threshold for admission to specialist mental health services and/or other specialist services. 

  • We will work in partnership with specialist CSE (child sexual exploitation) services to ascertain whether it is appropriate for Somerset Phoenix Project to support a child/young person affected by CSE.  



If you are a professional working with a child or family affected by CSA you can complete a support request form for professionals. Before completing it, check you meet our criteria below.

Keep in mind that the primary purpose of Phoenix is to support professionals via training and consultation to develop their capacity to offer the most effective support possible to the families and children they already support.  We are not a referral service.


Children and Young People

If for whatever reason there are no current professionals in your life, you can ask for support by filling in the self-referral support request form. 



If for whatever reason there are no current professionals supporting you or your child, you can ask for support by filling in the parent/carer support request form.


What Happens When We Receive a Request for Support?

Once we receive your request for support form we will confirm receipt of it. If we find that not all of the boxes have information in we will kindly return it for these to be filled in. We will also make a note of the TAC meeting date and confirm one of the team will be in attendance. Once we have a complete form and our TAC meeting notes we will take the information to our next weekly meeting. These meetings are held on the 1st, 2nd and 3rd Wednesday of every month. If there is a high volume of requests it may mean that some cases are rolled over to the next meeting.

Following this meeting if we are able to offer a service the case will be allocated to the correct person in the team and they will then make contact with the child/YP and possibly their family, if under the age of 12.

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