internal header
Hide Show Page

Somerset Phoenix Project

Working alongside professionals and supporting children, young people and families affected by sexual abuse.

A specialist service supporting the development of professionals in Somerset. We are here to reduce the negative impact of child sexual abuse (CSA) on the lives of children and families living in Somerset

Get in Touch

Request support

Latest News

Please note: Our criteria has had to be amended due to the overwhelming demand for our service. Thank you for your patience and time whilst we process the large amount of referrals were are currently experiencing.


Children/Young People


Service Criteria for requesting support for a child/young person

  • Children and young people must be a resident in the Somerset County Council local authority area.

  • Children and young people must be aged 1-18 at time of the request for support.

  • A minimum of 6 months should have passed since the date of sexual abuse disclosure. The child must be in a safe and stable place in their life to allow our therapeutic recovery work to have the maximum impact.

  • The professional making the request for support must arrange an initial team around the child (TAC) meeting or phone meeting to invite Phoenix in order that an action plan can be agreed.

  • Children and young people must be safe from harm and not subject to ongoing trauma or the risk of being re-traumatised.  It is unlikely that we can accept request for support for children subject to current child protection work.  Phoenix is a recovery service, not a crisis service.

  • The service will provide support related to childhood sexual abuse and will prioritise cases which have involved physical contact.

  • All requests for support will be the start of partnership work with the professional requesting support. This will require the case to remain open during this partnership work. Research shows how important it is for professionals to work together and although it is possible for Phoenix support to be part of a ‘step down’ plan this needs to be agreed via a team around the child/family meeting

  • We will only be able to work with children and young people who are not already receiving another specialist support service. However, we will look to offer consultation to the lead professional supporting the child/young person. We will consider cases where the specialist support has a planned ending.

  • We will liaise with specialist CSE (child sexual exploitation) services to agree whether it is appropriate for Phoenix to support a child or young person affected by CSE.

  • Requests from staff at social care (if the child is a looked after child) need to have been discussed with the Emotional Health and Well-being Team prior to submitting the form. We will contact your organisations nominated strategic link to Phoenix.

  • We will look to offer support to a child/young person who we have supported again after 1 year or sooner in special circumstances should they need/want further support.

  • Incomplete ‘requests for support’ forms will be returned.

* Please do phone if you are unsure about any of the criterion before filling out our lengthy form.

To access our service either ;

  • Read the criteria (we are only commissioned to work with children and young people who met our criteria) and fill out the most appropriate request for support form. Please note that we need you to give us a date to meet with yourself and other professionals involved before we can take the case to a triage meeting. There will be exceptions to this when requests are coming from certain organisations who don’t work directly with children/young people or parent/self-requests for support.


  • Call the Phoenix team on 07590 627 693 or fill out our web enquiry form on our website and we will be in contact to discuss the information further. Please do not include details of the abuse.

    Please note the line is open Monday, Tuesday and Wednesday 10:00am until 4:00pm


If you are a professional working with a child or family affected by CSA you can complete a support request form for professionals. Before completing it, check you meet our criteria.

Keep in mind that the primary purpose of Phoenix is to support professionals via training and consultation to develop their capacity to offer the most effective support possible to the families and children they already support.  We are not a referral service.

Download the professional request form here


Children and Young People

If for whatever reason there are no current professionals in your life, you can ask for support by filling in the self-referral support request form. 

Download the child/young persons request form here


Parents requesting support for their child/young person

If for whatever reason there are no current professionals supporting you or your child, you can ask for support, for your child, by filling in the parent/carer support request form.

Download the parent/carer request form here


What Happens When We Receive a Request for Support?

Once we receive your request for support form we will confirm receipt of it. If we find that not all of the boxes have information in we will kindly return it for these to be filled in. We will also make a note of the TAC meeting date and confirm one of the team will be in attendance (professional request only). For self and parent/carer referrals we will phone you to discuss the form. Once we have a complete form and our TAC/phone call meeting notes we will take the information to our next weekly meeting. These meetings are held on the 1st, 2nd and 3rd Wednesday of every month. If there is a high volume of requests it may mean that some cases are rolled over to the next meeting.

Following this meeting if we are able to offer a service the case will be allocated to the correct person in the team and they will then make contact with the child/YP and possibly their family, if under the age of 12.



Parents requesting support for themselves


Service criteria for parent/carers accessing support for themselves;

1. We take referrals from the non-abusive parent/carers with children/young people affected by sexual abuse and are part of our service, but also the child/young person does not have to be receiving a service from us.

2. You must be a resident in the Somerset County Council area.

3. You must have a child or young person between the ages of 1-18 years.

4.  Sexual abuse has stopped

5. If there is court case date set then we can only offer counselling after the date/trial.

6. If a request for support for your child or young person is made whilst you access our service this will follow its own service procedure.

7. Counselling only: If you have already had counselling via the Somerset Phoenix Project we will only be able to offer more counselling after 1 year has passed.

8. Incomplete ‘requests for support’ forms will be returned.

Download a parent request form from here




Barnardo's is a charity (216250 / SC037605) and a company limited by guarantee.
(61625 England - see the governing document). Registered office: Tanners Lane, Barkingside, Ilford, Essex IG6 1QG | VAT number 507477337