Our request for support process has changed. To access our service either ;
Service users must be a resident in the Somerset Local Authority area.
Children and young people must be aged 5-18 at time of the request for support.
The Professional making the Request for Support must arrange an initial team around the child (TAC) meeting and invite Phoenix in order that an action plan can be agreed.
Children/young people must be safe from harm and not subject to ongoing trauma or the risk of being re-traumatised. It is unlikely that we can accept referrals for children subject to current Child Protection work. Phoenix is a recovery service, not a crisis service.
The service will provide support related to childhood sexual abuse and due to capacity will prioritise cases which have involved physical contact but will also support non-contact abuse.
All requests for support will be the start of partnership work with the referrer. This will require the case to remain open during this partnership work. Research shows how important it is for professionals to work together and although it is possible for Phoenix support to be part of a ‘step down’ plan this needs to be agreed via a team around the child/family meeting
Incomplete ‘Requests for Support’ forms will be returned.
We will prioritise children/young people who are not already receiving another support service
We will liaise with specialist CSE (child sexual exploitation) services to agree whether it is appropriate for Phoenix to support a child/young person affected by CSE.
Referrals from staff at Social Care (if the child is a looked after child) need to have been discussed with the Emotional Health and Well-being Team prior to submitting the form. We will contact your organisations nominated strategic link to Phoenix. Referrals from CAMHS also need to go through your organisations nominated strategic link to Phoenix.
If you are a professional working with a child or family affected by CSA you can complete a support request form for professionals. Before completing it, check you meet our criteria below.
Keep in mind that the primary purpose of Phoenix is to support professionals via training and consultation to develop their capacity to offer the most effective support possible to the families and children they already support. We are not a referral service.
If for whatever reason there are no current professionals in your life, you can ask for support by filling in the self-referral support request form.
If for whatever reason there are no current professionals supporting you or your child, you can ask for support by filling in the parent/carer support request form.
Once we receive your request for support form we will confirm receipt of it. If we find that not all of the boxes have information in we will kindly return it for these to be filled in. We will also make a note of the TAC meeting date and confirm one of the team will be in attendance (professional request only). For self and parent/carer referrals we will phone you to discuss the form. Once we have a complete form and our TAC/phone call meeting notes we will take the information to our next weekly meeting. These meetings are held on the 1st, 2nd and 3rd Wednesday of every month. If there is a high volume of requests it may mean that some cases are rolled over to the next meeting.
Following this meeting if we are able to offer a service the case will be allocated to the correct person in the team and they will then make contact with the child/YP and possibly their family, if under the age of 12.
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